PRIVACY POLICY

Introduction

Self Pay Health is a service operated by Dodec Ltd ("we", "us", "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website www.selfpayhealth.co.uk ("Website") and the services provided through it ("Services").

We are committed to ensuring that your privacy is protected. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Self Pay Health is operated by Dodec Ltd, a company registered in England and Wales. For data protection purposes, Dodec Ltd is the data controller.

Information We Collect

We may collect the following types of information:

How We Collect Your Information

We collect information through:

• Forms you complete on our Website

• Correspondence with us by phone, email, or otherwise

• Your use of our Website, through cookies and similar technologies

• Third parties, such as healthcare providers you connect with through our Services (with your consent)

How We Use Your Information

We use your information for the following purposes:

• To provide our Services to you

• To connect you with healthcare providers and facilitate your healthcare arrangements

• To process payments

• To respond to your inquiries

• To improve our Website and Services

• To send you information about our Services (if you have consented to this)

• To comply with legal and regulatory requirements

Legal Basis for Processing

We process your personal information on the following legal bases:

• Your consent

• Performance of a contract with you

• Our legitimate interests (to provide and improve our Services)

• Compliance with legal obligations

Special Category Data

Health information is considered "special category data" under data protection law. We only process such data when:

• You have given explicit consent

• Processing is necessary for the purposes of preventive or occupational medicine, medical diagnosis, or the provision of health or social care treatment

• Processing is necessary to protect your vital interests

• Processing is necessary for reasons of substantial public interest

Cookies

Our Website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our Website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Sharing Your Information

We may share your personal information with:

• Healthcare providers you choose to connect with through our Services

• Service providers who perform functions on our behalf (such as payment processors, IT service providers)

• Professional advisers (lawyers, accountants, auditors)

• Government bodies and law enforcement agencies, if required by law

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

International Transfers

We do not transfer your personal data outside the UK and European Economic Area (EEA) unless appropriate safeguards are in place.

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal information

• The right to rectification if your personal information is inaccurate or incomplete

• The right to erasure (the "right to be forgotten")

• The right to restrict processing of your personal information

• The right to data portability

• The right to object to processing of your personal information

• Rights in relation to automated decision making and profiling

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any information on our Website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our Website. We will notify you of any significant changes by email or through a notice on our Website.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@dodec.co.uk

Address: Hobland, Sonning Eye, Reading, RG4 6TN

Complaints

If you have a concern about our use of your information, you can contact the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).